How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Secretsun Heating & Air to be treated fairly and honestly. If something went wrong, tell us. This page explains how to file a complaint and what comes next. It is a general template, not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or contacted Secretsun Heating & Air
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, equipment, warranties, work and customer service. If you have a problem with work done in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Be aware that Secretsun Heating & Air cannot settle contract disputes, handle warranty claims, refund a provider's work or make decisions for a provider.

How to File

Email contact@secretsun.lat and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt of your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer doesn't satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@secretsun.lat